- E-ZPass Info
ACCOUNTS, PLANS & BENEFITS
TRAFFIC, PLAZAS & GENERAL INFO
- FAQs
- Newsroom
- Contact Us
Contact Us
- Español
When you pass through toll lanes equipped to handle E-ZPass transactions, a message display screen just beyond the tollbooth will provide feedback based on your account information. This message will vary based on the toll facility you are using.
If your tag is properly installed and you have a sufficient toll balance, and the toll has been deducted from your account a green traffic light and/or message will display: "EZ PASS PAID" or "GO EZ PASS".
If you have a low toll balance, and the toll has been deducted from your account a yellow traffic light and/or message will display: " GO LOW BAL” or “PAID LOW BAL”. If you are a check or cash customer, you must replenish your account as soon as possible.
If your tag is not properly installed or you are using a tag that is not programmed for the type of vehicle you are driving, or you have an insufficient toll balance, a red traffic light (sometimes yellow) and/or message will display: "GO NO TAG READ", “GO TOLL UNPAID", or "CALL SERVC CTR”. If you receive this message in an E-ZPass lane with a toll attendant, you will be required to pay the full cash toll. Ask the toll attendant for a receipt. If you receive this message in an E-ZPass only lane, DO NOT STOP. Proceed through the toll plaza. . Please call NJ E-ZPass Customer Service Center at 1-888-AUTO-TOLL (888-288-6865) as soon as possible.
New Jersey E-ZPass
PO Box 4971
Trenton, NJ 08650
For detailed instructions visit Google support website
For detailed instructions visit https://support.apple.com/apple-pay
To set up a PayPal Account visit https://www.paypal.com or download the PayPal App to your mobile device.
For assistance with the website, please navigate to the “Contact Us” page to create a Service Request. The “Contact Us” page can be accessed two ways:
From the website log in page: Navigate to the “Contact Us” link on the website footer, then select “Submit Request” under the “Submit a Service Request” section. In the “Reason to Contact” drop down menu, please select “Log in Assistance” and describe the issue.
If you are logged into the website: Navigate to the “My Account” drop down menu and select “Service Request”. Please select “Log in Assistance” from the drop down menu and describe the issue.
You may also call the NJ E-ZPass Customer Service Center at (888) AUTO-TOLL (288-6865) for assistance.