FAQ'S


E-ZPass is an electronic toll collection system, which takes cash, coins and toll tickets out of the toll collection process. Instead, drivers can establish an account, prepay tolls and attach a small electronic device, called a tag or a transponder, to their vehicles. Tolls are automatically calculated and deducted from the prepaid account as an E-ZPass customer passes through the toll lanes.
Your vehicle is equipped with a small electronic device, called a tag or a transponder, which transmits information about your transactions. The transaction data is processed and the appropriate toll is then automatically deducted from your account as you drive through the toll facilities that offer E-ZPass. Please be aware that not all lanes are equipped with E-ZPass. Use the lanes that have an E-ZPass sign. For more information please Click Here.
Yes. For more information on the various discount plans available to E-ZPass customer, check the Plan Descriptions and Discounts.
You can use E-ZPass wherever the E-ZPass logo signs are displayed.Please reference Toll Facilities Participating in E-ZPass
No. Only one account is necessary to use E-ZPass at participating facilities.
It's simple. You can complete an application online or come into a Customer Service Centers or you can enroll over the phone by calling 1-888-AUTO-TOLL (888 288-6865).
If you have already enrolled in an E-ZPass program in another state and are in good status, your tag will be valid in all lanes with the E-ZPass sign.
All tags are pre-tested before distribution. Some vehicles with metal-oxide embedded into the windshield require exterior-mounted tags. Please review the list of Vehicles Requiring Exterior Tags for more information. If you suspect your tag is not functioning properly, please call the Customer Service Center at 1-888-AUTO-TOLL (888 288-6865).
Click on the 'Forgot Username/Password?' link. A letter with a temporary password will be sent to you by email if your account has an email address, otherwise it will be sent in the mail.
Log in to your E-ZPass account and go to Vehicles & Tags or visit one of our Customer Service Centers or by calling 1-888-AUTO-TOLL (1-888-288-6865) and provide new license plate and vehicle information as soon as possible. This information will ensure that a customer will not receive a violation notice. Temporary license plate information should not be added to your account.
Log in to your E-ZPass account and go to Update Personal Information or visit one of our Customer Service Centers or by calling 1-888-AUTO-TOLL (1-888-288-6865).
Log in to your E-ZPass account and go to Transaction History. After pulling up specified transaction history there will be an option on the bottom of the screen "Click here for Plaza Legend". This will display all the Plaza Codes and a description for each plaza listed in your Toll History.
Auto Pay with a credit card, debit card, checking or saving account: We recommend using automatic replenishment with a credit card as it is the easiest and most efficient payment method to ensure an adequate account balance. For your convenience, we accept American Express, Visa, MasterCard, and Discover. Your credit card will be automatically re-billed whenever your account balance has fallen below 25% of the required replenishment amount.

Payment by Check or Cash: If you select this option, you will receive a “Low Balance” message in the toll lane when your account balance has fallen below 50% of the required replenishment amount. This means you should replenish your account immediately and allow sufficient time for your payment to process before using your tag again. Check payments should be made out to New Jersey E-ZPass and mailed to the address below (be sure to include your New Jersey E-ZPass account number on the check):

NJ E-ZPass Customer Service Center
P.O. Box 4973 Trenton, NJ 08650.

For Cash payments, please visit one of our Customer Service Centers.
Your toll usage will be reviewed periodically. If your monthly activity becomes different than your current monthly payment, we will change your replenishment amount to a more appropriate level. Please be advised this is an automated process and you will not be notified, however, the change will be reflected on your next scheduled statement
Yes. Private accounts will receive an itemized monthly statement free for the first six months and bi-monthly (every other month) statements thereafter. If you desire, you have the option to continue receiving monthly statements for a fee of $1.00 paid every other month ($6.00 per year).
Log in to your E-ZPass account and go to click the "account info" link. There, under "primary information," you can change the statement frequency to "monthly" to receive monthly statements. You will be charged $1.00 every other month for this service.
No, You have the option of receiving your statements by E-mail or to stop receiving E-ZPass statements. This option can be changed any day at any time. Log in to your account and click the "Edit Profile" link. Under "Statement Delivery", you can change your statement delivery method. You can also view and print your transaction history via the web by going to "Statements & Activities" and selecting "Transaction View" as often as you need. There are no fees for this service.
No. Please refer to your statement which serves as your receipt for all E-ZPass trips. You can log in to your E-ZPass account, go to “Statements & Activities” and select “Transaction View” to view and print your toll transaction history.

When you pass through toll lanes equipped to handle E-ZPass transactions, a message display screen just beyond the tollbooth will provide feedback based on your account information. This message will vary based on the toll facility you are using.


If your tag is properly installed and you have a sufficient toll balance, and the toll has been deducted from your account a green traffic light and/or message will display: “E-ZPass Paid”, “E-ZPass Go” or “Paid Thank You”.


If you have a low toll balance, and the toll has been deducted from your account a yellow traffic light and/or message will display: “Low Balance”, “Account Low” or “Low Balance Go”. If you are a check or cash customer, you must replenish your account as soon as possible.


If your tag is not properly installed or you are using a tag that is not programmed for the type of vehicle you are driving, or you have an insufficient toll balance, a red traffic light (sometimes yellow) and/or message will display: "Go No tag Read", “Toll Unpaid Go”, or "Call Customer Service Center". If you receive this message in an E-ZPass lane with a toll attendant, you will be required to pay the full cash toll. Ask the toll attendant for a receipt. If you receive this message in an E-ZPass only lane, DO NOT STOP. Proceed through the toll plaza. Please Call The New Jersey Customer Service Center As Soon As Possible at 1-888-AUTO-TOLL (1-888-288-6865).


You have the following options:

Make a payment on the Web.

Mail your payment.

Visit one of the New Jersey E-ZPass Customer Service centers.

Call the automated voice response system at 1-888-AUTO-TOLL (1-888-288-6865).

Change your replenishment method to credit card.


Do not use E-ZPass until your account has been replenished. Take the tag out of the vehicle or place it in the “read prevention” bag that you received with your tag. If you are a credit card customer, your account will be replenished whenever the account balance falls below 25% of the required replenishment amount. If you are a cash or check customer, you will have to pay the full cash toll at the tollbooth. It is recommended that you make a payment to your account immediately. If you attempt to use your tag while there is insufficient balance in your account, you will be considered a violator and your account will be subject to account revocation.

If you choose the credit card payment option with the Automatic Replenishment feature, you should never experience this type of problem. Your account will be automatically replenished when your balance falls below your replenishment threshold.Cash and check replenishment customers will have to pay the full cash toll at the tollbooth until a payment is made to your account. In addition, you must not use "E-ZPass Only" lanes. Until you make a payment to your account, you should remove the tag from your vehicle or place it in the silver "read prevention" bag that you received with your E-ZPass Customer Guide. If you attempt to use your tag when there is an insufficient toll balance in your account, you may be considered a violator unless you pay the full cash toll. You may also be required to pay an administrative fee. Before you can use your tag again, you must make a payment to your account.
Payment and account updates are accepted twenty-four (24) hours a day, seven (7) days a week via the New Jersey E-ZPass website or by calling the automated voice response system at 1-888-AUTO-TOLL (1-888-288-6865).
Log in to your E-ZPass account and go to “Payment Method”, or you may call our automated voice response system at 1-888-AUTO-TOLL (1-888-288-6865). If changing from cash/check to credit card then your account balance must be greater than or equal to the required threshold amount in order to make this change.
To update your credit card information Log in to your E-ZPass account and go to Add/Update Credit Card or visit one of our Customer Service Centers or by calling 1-888-AUTO-TOLL (1-888-288-6865).
No, each vehicle should be listed on your account. You may interchange your tag among your vehicles, provided they are the same vehicle class, or you may obtain a tag for each vehicle. You may have more than one tag for each account, with a maximum of six tags per Private account.
No. The initial prepaid toll amount applies to all vehicles on your account.
First, call your credit card company to report the loss or theft. Then call the Customer Service Center at 1-888-AUTO-TOLL (1-888-288-6865) and report the loss or visit one of our Customer Service Centers. Another method of payment will be required until your new card is issued.If a second credit card is registered on your account as a secondary method of payment then that card will become the primary card and charges will be applied to that credit card.
Your account information is available to you via the website. Refer to your statement for the amount, date, time and location of each toll transaction. Although a separate receipt is not available for E-ZPass transactions, you may print the transaction detail.
Proper installation of your interior or exterior E-ZPass tag is easy and essential.

Interior Tag:
  1. Clean and dry the inside of your windshield around the rear view mirror.
  2. Without removing the mounting strips from the tag, remove the tape backing from the mounting strips.
  3. Turn the tag label right side up facing you. Adhere the tag inside your car to the upper center portion of your windshield, behind the rear view mirror at least one inch to the right of the center support of the mirror and at least one inch below the top edge of the windshield, or below the tinted section of the glass.
Exterior (License Plate Mount) Tag:
You must have a front license plate or license plate bracket on your vehicle to be able to use this type of tag.
  1. Mount your exterior license plate tag at the top of your front license plate, with the rounded side facing outward, and the label (arrows on back side of tag) facing in an upward readable position.
  2. You may use the bolts already on your license plate. Longer bolts and one-way tamper-proof bolts are available at the New Jersey E-ZPass Customer Service Center upon request.
Private account applicants may request up to six tags per account. It does not cost you more if you are enrolled in auto replenishment of your account using a credit card or checking or saving account.If your replenishment method is by check or cash, a $10 per tag refundable deposit fee is required.
Yes, you may use your tag in any other vehicle as long as it is of the same vehicle classification. There are penalties for using your tag on a vehicle with a different classification. (I.e. Car tag being used in a tractor-trailer).
If your tag is lost or stolen, report it immediately. Log in to your E-ZPass account and go to Vehicles & Tags or visit one of our Customer Service Centers or call 1-888-AUTO-TOLL (1-888-288-6865) to report the tag lost or stolen and request another tag. Once reported, your tag will be deactivated and a fee will be charged for the lost or stolen tag. You will not be responsible for any toll charges incurred after you report a lost or stolen tag. You will be liable for toll charges incurred prior to notification.If you have reported your tag lost or stolen, but later find it, DO NOT USE IT. Please contact the New Jersey E-ZPass Customer Service Center at 1-888-AUTO-TOLL (1888-288-6865).
Yes. You should not use your E-ZPass tag when one of the following conditions applies:
  • If you reported your tag lost or stolen but later find it.
  • If you do not have sufficient funds in your account.
  • If you use a different type of vehicle than noted on your account and have not made the change on your account or notified the Customer Service Center of the vehicle change
  • If the lane is not equipped with or does not display an E-ZPass sign.
If any of the above applies to you, place your tag in the silver “read prevention” bag prior to entering the toll plaza. This will prevent the antenna to read your tag as you pass through the E-ZPass toll facility.
Report it immediately by visiting one of our Customer Service Centers or by calling 1-888-AUTO-TOLL (888 288-6865).
Yes. If you do not own a vehicle, you can still enroll in E-ZPass. Your tag can be used in any vehicle with two axles, a maximum gross weight of 7,000 pounds, and single rear tires (includes RV's with dual rear tires). Please ensure that the E-ZPass tag is mounted as per the tag installation instructions in all vehicles in which the tag will be used.
Customer damaging or defacing a tag through misuse or abuse will be required to pay the full cost of the tag. This includes but not limited to pencil, pen, permanent marker, stickers, and any writing whatsoever, scratches.
A Tag Replacement Program is a proactive replacement of selected tags, which have been identified by New Jersey E-ZPass as nearing the end of their useful lives, before they cause our customers to experience a problem as they travel through E-ZPass lanes. During this time, customers who have these tags assigned to their accounts will be issued replacements for these tags. Prior to the mailing of the new tag(s) in a replacement tag kit, a letter or email will be sent to customers as notification that their replacement tag(s) are scheduled to be shipped. The replacement tag kit will contain a letter listing the tag(s) to be returned, instructions for returning the tag(s), the replacement tag(s) with Dual-Lock to affix the tag to the windshield, silver read prevention bag(s), a self-adhesive postage paid label and return envelope to be used for returning the old tag(s) back to the New Jersey E-ZPass Customer Service Center.
A letter or email will be sent to each customer whose tag has been identified for replacement; be sure to check your incoming emails if you have an email address associated with your NJ E-ZPass account. This notice will be sent approximately 10 days before the replacement tag kits are sent out. This letter or email will provide a brief overview of what the customer is expected to do when the replacement tag kit is received from the New Jersey E-ZPass Customer Service Center.
No, only the tags that have been identified by us on your account will be replaced. This information will be mailed to you and will include the number(s) of the tag(s) to be replaced.
Please return the tag in the postage paid envelope, as requested. Damaged tags selected for replacement and returned to the New Jersey E-ZPass Customer Service Center will not be charged to your E-ZPass account.
These tag(s) will be made invalid for use in E-ZPass lanes after the specified period and if they continue to be used will trigger a violation and make the owner of record of the vehicle responsible for paying the toll and any applicable administrative fees. Failure to return the tag within the specified timeframe may result in your account being charged the fee so you should ensure the tag is returned on time.
The prepaid envelope can still be used beyond the 15-day period. Please return the tag in the prepaid envelope as quickly as possible. However, the tag(s) will be made invalid for use in E-ZPass lanes after the specified period; continued use of the tag(s) after that point will trigger a violation and make the owner of record of the vehicle responsible for paying the toll and any applicable administrative fees.
You may mail the tag(s) in an appropriate sized envelope to the following address:
New Jersey E-ZPass Customer Service Center
PO Box 52014
Newark, NJ 07101-8214
No, E-ZPass is unable to reimburse for postage that you incur due to losing or misplacing the prepaid envelope.
Yes, the E-ZPass Customer Service Center will accept the old tags, however, we encourage you to mail back the tags in the prepaid envelope that was sent to you.
If your discount plan is account-specific, which affects all tags on the account, then if your tags are selected for replacement the new tags will include the associated plan. If any discount plan or plans on your account are associated directly to a specific tag on your account, then the tag-specific plan(s) will be added to the new tag(s).
Yes, all tags mailed to customers will be ready for use.
No, please only mail the tag(s) identified in the letter. If you feel we missed exchanging a tag, please contact the NJ E-ZPass Customer Service Center at 888-AUTO TOLL (888-288-6865).
Yes, you have the option of adding a rental car. Log in to your E-ZPass account and go to Vehicles & Tags. Be sure to enter the Effective Start Date/Time and Effective End Date/Time to ensure that only the tolls incurred by you are posted to your account. Note that the Effective Start Date must be the current date. The Effective End Date/Time can be any date/time after the Effective Start Date/Time.
E-ZPass Lanes are properly identified with the distinctive purple and white E-ZPass logo signs. The signs will direct you to the lanes within the toll plaza that accept E-ZPass
In the event you enter a toll lane that is not equipped with E-ZPass, you will be required to pay the full undiscounted toll in cash. Never attempt to back out of a toll lane unless instructed to do so by toll plaza personnel.
  1. Toll Evasion: When you drive through a lane without a valid E-ZPass tag mounted in your vehicle.
  2. Insufficient Funds: When your account has insufficient funds and you travel through an "E-ZPass Only" lane.
Yes. In this instance the equipment in the lane is designed to identify that your vehicle is pulling a trailer and you will be charged accordingly. However, if you think this will be a regular occurrence, you should call the Customer Service Center and have them send you a tag programmed for the vehicle classification you use most frequently. You should never use your tag in a vehicle type other than the one you initially requested (i.e. Car tag in a tractor-trailer).
Yes. Motorcyclists are eligible to participate in the E-ZPass program.
There is a monthly $1.00 fee in New Jersey. Refer to the Terms and Conditions for additional fees.
Yes. Log in to your E-ZPass account. Help avoid potential violations when you register all of your vehicles.
Please check your local email settings to make sure you are not blocking the statement notifications as SPAM. You may also need to contact your email/Internet Service Provider and request they unblock emails from the following address: customerservice@ezpass.nj.com