FAQ'S


E-ZPass is an electronic toll collection system, which takes cash, coins and toll tickets out of the toll collection process. Instead, drivers can establish an account, prepay tolls and attach a small electronic device, called a tag or a transponder, to their vehicles. Tolls are automatically calculated and deducted from the prepaid account as an E-ZPass customer passes through the toll lanes.
Your vehicle is equipped with a small electronic device, called a tag or a transponder, which transmits information about your transactions. The transaction data is processed and the appropriate toll is then automatically deducted from your account as you drive through the toll lanes that offer E-ZPass. Please be aware that not all lanes are equipped with E-ZPass. Use the lanes that have an E-ZPass logo sign. For more information please visit www.ezpassnj.com .
Yes. For more information on the various discount plans available to E-ZPass customer, check the Plan Descriptions and Discounts.
You can use E-ZPass wherever the E-ZPass logo signs are displayed. Please reference Toll Facilities Participating in E-ZPass
No. Only one account is necessary to use E-ZPass at participating facilities.
It's simple. You can complete an application online or come into a Customer Service Center or you can enroll over the phone by calling New Jersey E-ZPass Customer Service Center at 1-888-AUTO-TOLL (288-6865).
There is a monthly $1.00 fee for a E-ZPass account. Refer to the Terms and Conditions for additional fees.
If you have already enrolled in an E-ZPass program in another state and are in good status, your tag will be valid in all lanes with the E-ZPass logo sign.
All tags are pre-tested before distribution. Some vehicles with metal-oxide embedded into the windshield require exterior-mounted tags. Please review the list of Vehicles Requiring Exterior Tags for more information. If you suspect your tag is not functioning properly, please call NJ E-ZPass Customer Service Center at 1-888-AUTO-TOLL (288-6865).
Click on the 'Forgot Username/Password?' You will be prompted for your account number or tag number and zip code.
Click on the 'Forgot Username/Password?' You will be prompted to enter your username or account number and zip code.
Once logged in to your E-ZPass account, go to "Tags & Vehicles" or visit one of our Customer Service Centers or by calling NJ E-ZPass Customer Service Center at 1-888-AUTO-TOLL (288-6865) and provide new license plate and vehicle information as soon as possible.Temporary license plate should be added to your account. This information will ensure that a customer will not receive a violation notice.
Once logged in to your E-ZPass account and go to Edit Profile or visit one of our Customer Service Centers or by calling NJ E-ZPass Customer Service Center at 1-888-AUTO-TOLL (288-6865).
Visit www.ezpassnj.com, select E-ZPass Info and Plaza Abbreviations from the drop down menu.
There is one E-ZPass account and the owner of the account is the Primary User. The Primary User has overall control of the E-ZPass account and authorizes access to the Secondary User. The account will have one account number; however, each User will have their own Profile with a unique username, password, security questions, and PIN (4-digit PIN for Primary User and 5-digit PIN for Secondary User), which are required to access the account via the E-ZPass website, Mobile App and Voice Response System.
The Primary User may authorize a Secondary User providing limited access and account maintenance privileges to the Secondary User. The Primary User may initiate the request to add a Secondary User by visiting the website www.ezpassnj.com, Mobile App or by calling NJ E-ZPass Customer Service Center at (888) 288-6865.
The Secondary User will receive an email with a Confirm Code and instructions to complete the registration process, including instruction to complete the email activation.
The Secondary User may have access to view and edit account information, manage vehicles, view tags, view account statements and transactions, view account history information.
Once logged into the E-ZPass account, the Primary User will authorize and submit the Secondary user contact information including Contact Name and Email Address.
Click on the 'Forgot Username/Password?' link. A letter with a temporary password will be sent to you by email if your account has an email address, otherwise it will be sent in the mail.
Auto Pay with a credit card, debit card, checking or savings account. Automatic replenishment with a credit card is the easiest and most efficient payment method to ensure an adequate account balance. For your convenience, we accept American Express, Visa, MasterCard, and Discover. Your credit card will be automatically re-billed whenever your account balance has fallen below 25% of the required replenishment amount.

You can also make a one-time payment with Cash, Check, Credit Card, Apple Pay/Google Pay, Debit Card, Checking or Savings Account.

Payment by Check or Cash: If you select this option, you will receive a "GO LOW BAL" or “PAID LOW BAL” message in the toll lane when your account balance has fallen below 50% of the required replenishment amount. This means you should replenish your account immediately and allow sufficient time for your payment to process before using your tag again. Remember to check your account balance continuously to ensure sufficient funds are on your account. Make checks payable to New Jersey E-ZPass and mail to the address below (be sure to include your New Jersey E-ZPass account number on the check):

New Jersey E-ZPass Customer Service Center
P.O. Box 4973
Trenton, NJ 08650

For Cash payments, please visit one of our Customer Service Centers.
See Terms and Conditions for more information.
Your toll usage will be reviewed periodically. If your monthly activity becomes different than your current monthly payment, we will change your replenishment amount to a more appropriate level. Please be advised this is an automated process and you will not be notified, however, the change will be reflected on your next scheduled statement.
See Terms and Conditions for more information.
Yes. Private accounts will receive an itemized monthly statement free for the first six months and bi-monthly (every other month) statements thereafter.
Once logged in to your E-ZPass account, , go to the My Account” drop down menu and select Account Profile. . Under "Statement Delivery" you may select the statement frequency to email or mail monthly to receive monthly statements. You will be charged $1.00 every other month for this service ($6.00 per year).
No, You have the option of receiving your statements by E-mail or to stop receiving E-ZPass statements. This option can be changed any day at any time. Once logged in to your E-Z Pass account, go to the ”My Account” drop down menu and select “Account Profile”. Under "Statement Delivery", you may update your statement delivery method. You can also view and print your transaction history via the web by going to "Activities" then “Statements".
No. Please refer to your statement which serves as your receipt for all E-ZPass trips. Additionally, you can log in to your E-ZPass account, to review Recent Posted Transactions. Go to the “Activity” drop down menu and select Transactions.

When you pass through toll lanes equipped to handle E-ZPass transactions, a message display screen just beyond the tollbooth will provide feedback based on your account information. This message will vary based on the toll facility you are using.


If your tag is properly installed and you have a sufficient toll balance, and the toll has been deducted from your account a green traffic light and/or message will display: "EZ PASS PAID" or "GO EZ PASS".


If you have a low toll balance, and the toll has been deducted from your account a yellow traffic light and/or message will display: " GO LOW BAL” or “PAID LOW BAL”. If you are a check or cash customer, you must replenish your account as soon as possible.


If your tag is not properly installed or you are using a tag that is not programmed for the type of vehicle you are driving, or you have an insufficient toll balance, a red traffic light (sometimes yellow) and/or message will display: "GO NO TAG READ", “GO TOLL UNPAID", or "CALL SERVC CTR”. If you receive this message in an E-ZPass lane with a toll attendant, you will be required to pay the full cash toll. Ask the toll attendant for a receipt. If you receive this message in an E-ZPass only lane, DO NOT STOP. Proceed through the toll plaza. . Please call NJ E-ZPass Customer Service Center at 1-888-AUTO-TOLL (888-288-6865) as soon as possible.


Do not use E-ZPass until your account has been replenished. Take the tag out of the vehicle or place it in the "read prevention" bag that you received with your tag. You will have to pay the full cash toll at the tollbooth. It is recommended that you make a payment to your account immediately. If you attempt to use your tag while there is insufficient balance in your account, you will be considered a violator and your account will be subject to account revocation. To avoid violations, consider changing your replenishment method to credit card.

You have the following options to make a payment:

  • Visit www.ezpassnj.com to make a payment.
  • Mail your payment. Make checks payable to New Jersey E-ZPass and mail to the address below (be sure to include your New Jersey E-ZPass account number on the check):

    NJ E-ZPass Customer Service Center
    P.O. Box 4973
    Trenton, NJ 08650
  • Visit a Customer Service Centers.
  • Call New Jersey E-ZPass Customer Service Center at 1-888-AUTO-TOLL (288-6865).
Once logged in to your E-ZPass account go to "Payment/Make Payment”, or you may call New Jersey E-ZPass Customer Service Center at 1-888-AUTO-TOLL (888-288-6865) or visit a Customer Service Centers. If changing from cash/check to credit card, then your account balance must be greater than or equal to the required threshold amount to make this change. Please make a one-time payment to bring your account balance to the threshold amount.
To update your credit card information log into your E-ZPass account and go to Payment/Update Payment Method, call NJ E-ZPass Customer Service Center at 1-888-AUTO-TOLL (288-6865) or visit one of our Customer Service Centers.
No, each vehicle should be listed on your account. You may interchange your tag among your vehicles, provided they are the same vehicle class and the vehicle is added to your account. You may also obtain a tag for each vehicle. Each private account is allowed up to six tags.
No. The initial prepaid toll amount applies to all vehicles on your account.
First, call your credit card company to report the loss or theft. Then call the Customer Service Center at 1-888-AUTO-TOLL (1-888-288-6865) visit one of our Customer Service Centers. or log on to your account and go to the Payment drop down menu and select Update Payment Method.
Your account information is available to you via the website. Refer to your statement for the amount, date, time and location of each toll transaction. Once logged in to your E-ZPass account, go to the “Activity” drop down menu and select “Transactions” to review the recently posted transactions and print a receipt.
Proper installation of your interior or exterior E-ZPass tag is easy and essential.

Interior Tag:

Start by cleaning and drying the inside of your windshield around the rearview mirror. Then remove the tape backing from the mounting strips on the back of the E-ZPass tag. Make sure the label on the tag is right-side up and facing you. Press the tag to your windshield about one inch to the right of the center support of the rearview mirror and one inch below the top edge of the windshield.

Exterior License Plate MountTag (for specific vehicles only):

Exterior tags require a front license plate or license plate bracket. The bolts on your license plate may be used to mount the exterior tag. Ensure that tag is mounted at the top of the front license plate, with the rounded side facing outward. The label with the arrows on back side of tag must be facing in an upward readable position.
Private account applicants may request up to six tags per account. It does not cost you more if you are enrolled in auto replenishment of your account using a credit card or checking or saving account.If your replenishment method is by check or cash, a $10 per tag refundable deposit fee is required.
Yes, you may use your tag in any other vehicle as long as it is of the same vehicle classification. Please add the vehicle to your account to ensure that the tag is properly read in the lane.
If your tag is lost or stolen, report it immediately. Once logged in to your E-ZPass account, go to the Tags/Vehicles drop down menu and select Tag List or visit one of our Customer Service Centers or call NJ E-ZPass Customer Service Center at 1-888-AUTO-TOLL (888-288-6865) to report the tag lost or stolen and request another tag. Once reported, your tag will be deactivated and a fee will be charged for the lost or stolen tag unless a police report is provided. If you have reported your tag lost or stolen, but later find it, DO NOT USE IT. Please contact the NJ E-ZPass Customer Service Center at 1-888-AUTO-TOLL (888-288-6865) for assistance.
Yes. You should not use your E-ZPass tag when one of the following conditions applies:
  • Reported your tag lost or stolen but later find it.
  • Do not have sufficient funds in your account.

The vehicle has not been added to your account

If any of the above applies to you, place your tag in the silver “read prevention” bag prior to entering the toll plaza. This will prevent the antenna to read your tag as you pass through the E-ZPass toll facility.
Report it immediately by visiting one of our Customer Service Centers or by calling NJ E-ZPass Customer Service Center at 1-888-AUTO-TOLL (888-288-6865).
Yes. If you do not own a vehicle, you can still enroll in E-ZPass. You must add the license plate of all vehicles that the tag will be mounted in and ensure the E-ZPass tag is mounted per the directions.
Tags that are damaged or defaced through misuse or abuse will required the Customer to pay the full cost of the tag. This includes but not limited to pencil, pen, permanent marker, stickers, any writing whatsoever, scratches and cracks.
It is a program to replace tags nearing the end of their useful lives. During this time, customers who have these tags assigned to their accounts will be issued replacements for these tags. If your tag is selected for replacement, you will receive a notification, via email or mail, that your replacement tags are scheduled to be shipped; instructions will be included.
If your tag is identified for replacement, you will receive a notification via email or mail depending upon the preferred method of communication that you selected.
No, only the tags that have been identified by us on your account will be replaced. This information will be emailed or mailed to you and will include the number(s) of the tag(s) to be replaced.
Please return the tag in the postage paid envelope, as requested. Damaged tags selected for replacement and returned to the NJ E-ZPass Customer Service Centers will not be charged to your E-ZPass account.
These tag(s) will be made invalid for use in E-ZPass lanes after the specified period and if they continue to be used will trigger a violation and make the owner of record of the vehicle responsible for paying the toll and any applicable administrative fees. Failure to return the tag within the specified timeframe will result in your account being charged a fee. Once you return the tag, the fee may be reversed, please call the NJ E-ZPass Customer Service Center at 1-888-AUTO-TOLL (288-6865).
Yes, the prepaid envelope can still be used after the 30 days.
You may mail the tag(s) in an appropriate sized envelope to the following address:

New Jersey E-ZPass Customer Service Center
PO Box 52014
Newark, NJ 07101-8214
No, E-ZPass is unable to reimburse for postage that you incur due to losing or misplacing the prepaid envelope.
Yes, the E-ZPass Customer Service Center will accept the old tags, however, we encourage you to mail back the tags in the prepaid envelope that was sent to you.
Yes, any discounts associated with the expiring tag will be added to your new tag.
Yes, all tags mailed to customers will be ready for use.
No, please only mail the tag(s) identified in the letter.
Yes, you have the option of adding a rental car. Once logged in to your E-ZPass account, go to the “Tags/Vehicles” drop down menu and select “Vehicle List” and “Add a Vehicle”. Ensure the “Rental Vehicle” box is checked and enter the Effective Start Date/Time and Effective End Date/Time to ensure that only the tolls incurred by you are posted to your account. Note that the Effective Start Date must be the current date. The Effective End Date/Time can be any date/time after the Effective Start Date/Time.
E-ZPass Lanes are properly identified with the distinctive purple and white E-ZPass logo signs.
In the event you enter a toll lane that is not equipped with E-ZPass, you will be required to pay the full undiscounted toll in cash. Never attempt to back out of a toll lane.
  1. Toll Evasion: When you drive through a lane without a valid E-ZPass tag mounted in your vehicle.
  2. Insufficient Funds: When your account has insufficient funds and you travel through an E-ZPass lane.
Yes. In this instance the equipment in the lane is designed to identify that your vehicle is pulling a trailer and you will be charged accordingly. Before traveling, please make sure your license plate for your trailer is added to your E-ZPass account.
Yes. Motorcyclists are eligible to participate in the E-ZPass program.
Yes. Once logged in to your New Jersey E-ZPass account, go to the “Tags/Vehicles” drop down menu and select “Vehicle List” to add your vehicles.
Please check your local email settings to make sure you are not blocking the statement notifications as SPAM. You may also need to contact your email/Internet Service Provider and request they unblock emails from the following address: no-reply@eMessage.njezpass.net
  • If you had a valid E-ZPass tag in your vehicle and your E-ZPass account is in good standing, you do not have to do anything. The toll will be automatically deducted from your E-ZPass account.
  • If you did not have a valid E-ZPass tag in your vehicle, a Toll Bill will be mailed to you for your convenience. The Toll Bill is sent to the registered owner of the vehicle, typically within 30 days of the transaction.
Toll-by-Plate works by allowing all motorists to travel through Toll-by-Plate locations without stopping to pay, even those who do not have an E-ZPass tag.
  • With an E-ZPass tag - Drivers with a valid E-ZPass tag in their vehicle have their tolls automatically deducted from their E-ZPass account and, as long as their account is in good standing, they do not receive Toll Bills. They also pay a lower toll rate than customers who do not have a tag. To avoid any problems, customers should make sure their license plate is on their account.
  • No E-ZPass tag - Drivers without a valid E-ZPass tag in their vehicle are mailed a bill for their tolls, usually within 30 days. A photo of the vehicle’s license plate is taken at the time of the transaction and the plate number is used to obtain the vehicle’s registered owner information.
Customers should check with the rental agency about their policy with regards to travel on toll roads.
Toll Bills are based on license plates; therefore, a separate Toll Bill is generated for each license plate. You can avoid receiving Toll Bills entirely by opening an E-ZPass account, adding all of your license plates to the account and setting up the auto-pay feature. E-ZPass customers enjoy the convenience of having all tolls, including those from Toll-by-Plate locations, automatically deducted from their accounts. In addition, when you use an E-ZPass tag you usually pay a lower toll rate.
When an E-ZPass customer whose account is in good standing receives a Toll Bill it is usually because a valid E-ZPass tag was not detected in the vehicle at the time of the transaction AND the license plate number was not listed on the E-ZPass account. In most cases, had the license plate been listed on the account, and the account was in good standing, the toll would have automatically posted to the account. For this reason, it is very important that license plate numbers are listed on your account for all vehicles using an E-ZPass tag. It is also important to assure that your account is in good standing at all times and the easiest way to do this is by setting up the auto-pay feature.
Existing E-ZPass account holders may request transactions on Toll Bills be deducted from their accounts. The dispute process is used to accomplish this. The dispute can be requested online in just a few simple steps:
  • Click on “Violations/Toll-by-Plate”.
  • Enter your Toll Bill number and license plate number. Select “View Violation Notice/ Toll Bill
  • Select the Toll Bills you want to dispute choose “Section C: E-ZPass Customer” from the drop-down Dispute Type menu and click "Dispute Selected.
  • If you are a New Jersey E-ZPass account holder, enter your Login ID and Password under the C1 section to complete the dispute.
  • If you are a non-New Jersey E-ZPass customer, read the text under C2 and click “Continue”. Be sure to add the license plate to your account within the time period specified.
Visit www.ezpassnj.com and select "Violations/Toll-by-Plate". Enter the Toll Bill number and license plate number and select "View Violation Notice/Toll Bill".
Please see the back of the Toll Bill for the dispute section and follow the instructions provided. Please be sure to attach any supporting documentation when submitting the dispute. Or visit www.ezpassnj.com and select "Violations/Toll-by-Plate". Enter the Toll Bill number and license plate number and select "View Violation Notice/Toll Bill". Select the Toll Bill you’d like to dispute and choose the Dispute Type from the drop-down menu. Click on “Dispute Selected”. Fill out the information requested and be sure to attach any supporting documentation.
You received a toll bill because you traveled through a Toll-by-Plate location without an E-ZPass account. The Toll-by-Plate program allows drivers to travel on Toll-by-Plate locations without stopping to pay a cash toll.
You can avoid receiving Toll Bills entirely by opening an E-ZPass account . E-ZPass customers enjoy the convenience of having all tolls, including those from Toll-by-Plate locations, automatically deducted from their accounts. In addition, when you use an E-ZPass tag you pay a lower toll rate. You can sign up for an account by visiting www.ezpassnj.com or by calling the NJ E-ZPass Customer Service Center at 1-888-AUTO-TOLL (288-6865).
If you believe the vehicle was misidentified, please contact the NJ E-ZPass Customer Service Center at 1-888-AUTO-TOLL (288-6865).
If you were not in possession of the vehicle on the date(s) of travel, please see Section A1 or A2 in the enclosed dispute form and submit the required documentation. Or visit www.ezpassnj.com and select "Violations/Toll-by-Plate". Enter the Toll Bill number and license plate number and select "View Violation Notice/Toll Bill". Select the Toll Bill you’d like to dispute and choose the Dispute Type from the drop-down menu. Click on “Dispute Selected”. Fill out the information requested and be sure to attach any supporting documentation.
The Toll Bill is sent to the registered owner of the vehicle, typically within 30 days of the transaction.

Customers who receive a Toll Bill can pay online, by mail, or by telephone. Payment can be made by credit or debit card, check or money order.
  • To pay online, visit www.ezpassnj.com.
  • To pay by phone, call the New Jersey E-ZPass Customer Service Center at 888-288-6865.
  • To pay by mail, send your check or money order along with the payment coupon or coupons to NJ E-ZPass, P.O. Box 4971, Trenton, NJ 08650. Do not send cash.
  • To pay in person, visit a Customer Service Center
When you travel through a Toll-by-Plate location, a picture of your vehicle’s license plate is captured. We use the license plate to obtain the registered owner information from the state motor vehicle office and your Toll Bill is mailed to that address.
Any Toll Bills you have received must be paid before you can establish a new E-ZPass account. Once you have paid your Toll Bill(s) you can open an account. To maximize the convenience of your E-ZPass account, be sure to place your license plate on your account and set your account up for auto-pay to keep funds in your E-ZPass account. Your tolls will be deducted from your account automatically, payments to increase your account balance will be made automatically, and you should never receive another Toll Bill!
By paying your Toll Bill promptly you will pay only the tolls and avoid the addition of any fees. Going forward, the best way to save money on your Toll Bill is to avoid receiving one in the first place. By opening an E-ZPass account and using your E-ZPass tag to pay tolls, you will not receive Toll Bills. Instead, your tolls will be automatically deducted from your account. As an added benefit you will pay a lower rate for your tolls than drivers who do not have an E-ZPass tag. To maximize the convenience of your account, be sure to set up auto-pay.
Please pay the Toll Bill in full by the due date listed on the bill. Failure to pay the Toll Bill in full by the due date will result in additional fees and may include Toll Bill fees for each unpaid toll transaction.
Customers who receive a Toll Bill can pay online, by mail, or by telephone. Payment can be made by credit or debit card, check or money order
  • To pay online, visit www.ezpassnj.com.
  • To pay by phone, call the New Jersey E-ZPass Customer Service Center at 1-888-AUTO-TOLL (288-6865).
  • To pay by mail, send your check or money order along with the payment coupon or coupons to:

    New Jersey E-ZPass
    PO Box 4971
    Trenton, NJ 08650

  • To pay in person – visit a Customer Service Center

If you lost your Toll Bill, please contact the NJ E-ZPass Customer Service Center at 1-888-AUTO-TOLL (288-6865).
No, you must pay the entire amount listed on the Toll Bill to avoid additional fees.
Consider taking advantage of the convenience of paying your Toll Bill online by visiting www.ezpassnj.com or calling New Jersey E-ZPass Customer Service Center at 1-888-AUTO-TOLL (288-6865). Alternatively, you can place your Toll Bill and your check or money order payment (DO NOT SEND CASH) into a standard letter size envelope and mail to the address below. Be sure to write your Toll Bill number on the check or money order.

New Jersey E-ZPass
PO Box 4971
Trenton, NJ 08650
If your Toll Bill is not paid in full on or before the due date, a late fee (Toll Bill fee) will be added. Continued non-payment may result in the addition of per-transaction fees and could result in referral of your bill to a collection agency.
Yes, but please DO NOT send cash through the mail. Cash payments are only accepted if you choose to pay in-person at a Customer Service Center.
As a precaution against the spread of COVID-19, beginning the week of March 23, 2020, cash collections were suspended on many of our roads. If you are an E-ZPass customer, your toll was deducted from your account as usual. If you are not an E-ZPass customer, an invoice for the cost of the toll was mailed to the registered owner of the vehicle you were driving.

Updates:

On 5/11/2020 at 6:00 a.m., the Delaware River Port Authority resumed cash collection on its tolled roadways.
Please visit www.drpa.org for more information.

On 05/13/2020 at 11:00 p.m., the Delaware River Joint Toll Bridge Commission resumed cash collection on its tolled roadways.
Please visit www.drjtbc.org for more information.

On 05/19/2020 at 6:00 a.m., the New Jersey Turnpike, Garden State Parkway, Atlantic City Expressway and the Cape May County Bridge Commission resumed cash collection on its tolled roadways.
Please visit www.njta.com,www.sjta.com and www.followthegull.com for more information.

On 05/21/2020 at 6:00 a.m., Delaware River Bay Authority resumed cash collection on the Delaware Memorial Bridge.
Please visit www.drba.net for more information.
Toll-By-Mail is an invoice that was sent to non-E-ZPass customers during the time cash collections were suspended on toll roadways.
Invoices were mailed out beginning the week of May 6, 2020.
You will receive a final notice, and it will include an administrative fee. Administrative fees may vary based upon the roadway traveled. In some cases, administrative fees may be assessed for each toll transaction.
Invoices were mailed to the address of the registered vehicle owner.
Invoices were mailed to the rental agency. Customers should check with the rental agency about their policy with regards to travel on toll roads.
The most convenient way to pay a Toll-By-Mail invoice is online by visiting www.ezpassnj.com, or call 888-AUTO-TOLL (888-288-6865) and speak to one of our customer service representatives. You may also mail checks or money orders made payable to NJ E-ZPass along with the payment coupon portion of the notice to NJ E-ZPass, P.O. Box 4971, Trenton, NJ 08650. DO NOT SEND CASH.
NJ E-ZPass will launch our Customer Feedback Survey project to gather insights into our customers collective engagement and learn more about how to improve the NJ E-ZPass program and services provided. Your opinion matters to us.
The survey offered will follow a recent interaction you had with NJ E-ZPass and will focus on your experience with us.
The survey results will be used to help us understand how you interact with us and provide insight to us for increasing our service levels and performance.
Your participation in the Customer Feedback Survey is voluntary and highly encouraged.
At any time, you can update your preference for participation. Once logged in to your E-ZPass account on the website at www.ezpassnj.com, update the “Communication Preferences” settings under “Profile”. Users with or without an E- ZPass Account can also unsubscribe from further Email Surveys by clicking “Unsubscribe” at the bottom of the email sent.
The surveys have up to 7 questions and should take less than 5 minutes to complete.
NJ E-ZPass is now accepting Google Pay, which is a fast and secure payment option to make a one-time payment to your NJ E-ZPass Account or provide a payment for a Violation Notice/Toll-By-Plate Toll Bill.
Download the Google Pay (G Pay) app from the Play Store.

For detailed instructions visit Google support website

After successfully downloading the Google Pay App to your device, you may now enjoy the ease of making convenient NJ E-ZPass payments on the mobile app, website or in person by visiting one of our Customer Service Centers.
NJ E-ZPass is now accepting Apple Pay, which is a fast and secure payment option to make a one-time payment to your NJ E-ZPass Account or provide a payment for a Violation Notice/Toll-By-Plate Toll Bill.
Set up Apple Pay using the Apple Wallet App.

For detailed instructions visit https://support.apple.com/apple-pay

After successfully downloading the Apple Pay App to your device, you may now enjoy the ease of making convenient NJ E-ZPass payments on the mobile app, website or in person by visiting one of our Customer Service Centers.
NJ E-ZPass is now accepting PayPal, which is a fast and secure payment option to make a one-time payment to your NJ E-ZPass Account or provide a payment for a Violation Notice/Toll-By-Plate Toll Bill.

To set up a PayPal Account visit https://www.paypal.com or download the PayPal App to your mobile device.

PayPal Account users can link a credit card, debit card and bank account to their PayPal wallet. After successfully setting up your PayPal account, you may now enjoy the ease of making convenient and secure payments on the NJ E-ZPass mobile app or website without sharing your financial information.

For assistance with the website, please navigate to the “Contact Us” page to create a Service Request. The “Contact Us” page can be accessed two ways:


From the website log in page: Navigate to the “Contact Us” link on the website footer, then select “Submit Request” under the “Submit a Service Request” section. In the “Reason to Contact” drop down menu, please select “Log in Assistance” and describe the issue.


If you are logged into the website: Navigate to the “My Account” drop down menu and select “Service Request”. Please select “Log in Assistance” from the drop down menu and describe the issue.


You may also call the NJ E-ZPass Customer Service Center at (888) AUTO-TOLL (288-6865) for assistance.