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Miscellaneous FAQs
How can I identify an E-ZPass lane?
Lanes are appropriately marked by canopy signs that reflect whether E-ZPass can be used at that lane.
What if I get into a non-E-ZPass lane by mistake?
In the event you enter a toll lane that is not equipped with E-ZPass, you will be required to pay the full cash toll. Never back up in a toll lane unless instructed to do so by toll plaza personnel.
Under what conditions can I get a violation?
There are two situations in which you can receive a violation:
  1. Toll Evasion: When you drive through a lane without a valid E-ZPass tag being properly mounted in your vehicle.
  2. Insufficient Funds: When your account is insufficient and you travel through an "E-ZPass Only" lane.
  3. Class Mismatch: When the vehicle class of the tag you are using does not match that of the vehicle you are driving.
I sometimes pull a camper or trailer with my vehicle. Can I still use my tag?
Yes. In this instance the equipment in the lane is designed to identify that your vehicle is pulling a trailer and you will be charged accordingly. However, if you think this will be a regular occurrence, you should call the Customer Service Center and have them send you a tag programmed for the vehicle classification you use most frequently. You should never use your tag in a vehicle type other than the one you initially requested (i.e. Car tag in a tractor-trailer).
Are motorcycles eligible for an E-ZPass account?
Yes. Motorcyclists are eligible to participate in the E-ZPass program.
Are there any other fees associated with this service?
There is a monthly $1.00 fee in New Jersey.
Do I need to register all my vehicles?
You should provide the Customer Service Center with details of non-rental vehicles which will use your E-ZPass account.
Do not add rental car information to your E-ZPass account. However, you can use your E-ZPass tag in any vehicle with two axles, a maximum gross weight of 7,000 pounds, and single rear tires (includes RV's with dual rear tires). Please ensure that the E-ZPass tag is mounted as per the tag installation instructions in all vehicles in which the tag will be used.
How does the Atlantic City Expressway Frequent User Plan work?
To qualify for discount using the Atlantic City Expressway (ACE), use your NJ E-ZPass tag at least 30 times during a 35 day period and the discount will be applied for the next 35 days. You must continue to travel 30 times during the 35 day cycle for the discount to continue. You must sign up for the ACE Frequent User Plan either when you enroll, or by calling the customer service center at 1-888-288-6865. There is no additional charge for this discount plan.
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