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Payment FAQs
How can I pay for my E-ZPass account usage?
If you are a credit card customer, you don't have to worry about account replenishment. Your account will be automatically replenished whenever your account balance falls below the minimum required. If you are a check or cash customer, you will receive a low balance message in the toll lane when your account falls below 50% of your replenishment amount. If you pay by check, you can mail your payment to the E-ZPass Customer Service Center: P.O. Box 4973 Trenton, NJ 08650 or visit one of our Customer Service Centers to pay by check or cash.
What if my monthly toll usage becomes different than my usual monthly payment?
Your toll usage will be reviewed periodically. If your monthly activity becomes different than your current monthly payment, we will change your replenishment amount to a more appropriate level. Please be advised this is an automated process and you will not be notified, however, the change will be reflected on your next scheduled statement
Will I get a statement?
Yes. You will receive an itemized monthly statement for the first six months and bi-monthly (every other month) statements thereafter. If you desire, you have the option to continue receiving monthly statements for a fee of $1.00 paid every other month ($6.00 per year).
What do I need to do to continue receiving a monthly statement after the first six months?
If you prefer to continue receiving your E-ZPass statements monthly after the first six months, all you have to do is click the "account info" link. There, under "primary information," you can change the statement frequency to "monthly" to continue receiving monthly statements. You will be charged $1.00 every other month for this service.
Do I have to receive an E-ZPass paper statement?
No. You have the option of suppressing the printing of all E-ZPass statements. If you prefer to suppress your E-ZPass statements, all you have to do is click the "account info" link. There, under "primary information," you can change your statement delivery method to "none." This option can be changed at anytime. You can view and print your transaction history via the web at any time and as often as you need. There are no fees for this service. Your E-ZPass account number and PIN are required.
Will I receive a receipt for E-ZPass in the toll lane?
No. Your statement serves as your receipt for all E-ZPass trips. You can also go online and print a review of your recent toll history.
Will I receive any type of feedback message in the toll lane?
When you proceed through toll lanes equipped to handle E-ZPass transactions, the message sign just beyond the tollbooth called a Patron Display unit will give you your transaction feedback. This message will vary based on the toll facility you are using.
  1. If your tag is properly installed and you have a sufficient toll balance, and the toll has been deducted from your account, it will prompt you to go with a green lighted "go" or "paid" message.
  2. If you have a low toll balance, and the toll has been deducted from your account, it will prompt you to go with a "low balance" message. If you are a cash or check customer, you must replenish your account as soon as possible.
  3. If your tag is improperly installed, or you have an insufficient toll balance, the toll cannot be deducted from your account. The driver feedback message will indicate "Go... no tag read" or "call customer service center". If you receive this message in an E-ZPass lane with a toll attendant, you will be required to pay the full cash toll to the attendant at that time. Ask the toll attendant for a receipt. If you receive this message in an E-ZPass only lane, DO NOT STOP. Proceed through the toll plaza and CALL THE CUSTOMER SERVICE CENTER AS SOON AS POSSIBLE at 1-888-AUTO-TOLL (1-888-288-6865).
What if my account balance reaches zero?
If you choose the credit card payment option with the Automatic Replenishment feature, you should never experience this type of problem. Your account will be automatically replenished when your balance reaches your replenishment threshold. Check and cash customers will have to pay the full cash toll at the tollbooth until a payment is made to your account. In addition, you must not use "E-ZPass Only" lanes. Until you make a payment to your account, you should remove the tag from your vehicle or place it in the silver "read prevention" bag that you received with your E-ZPass Customer Guide. If you attempt to use your tag when there is an insufficient toll balance in your account, you may be considered a violator unless you pay the full cash toll. You may also be required to pay an administrative fee. Before you can use your tag again, you must make a payment to your account.
What if I forget to make a payment?
You will know when your account balance is low because you will receive the "Low Balance" or "Account Low" message at the toll plaza. However, if you are a cash or check-paying customer, it is your responsibility to ensure your account is funded on a regular basis. If you are a credit card customer, you should not receive this message because you have an Automatic Replenishment feature. If you do receive this message, please call the Customer Service Center at 1-888-AUTO-TOLL (1-888-288-6865). If you forget to make a payment and you use E-ZPass when your account does not have sufficient funds to pay the toll, you will be required to pay the full cash toll. You may also be required to pay an administrative fee. If you know your account is low and you have not made a payment, remove the tag from your car or place it in the silver "read prevention" bag. Then, travel through a staffed toll lane and pay the toll attendant with cash.
What if I want to change my payment method?
To update your credit card information Login to your account and go to Add/Update Credit Card or visit one of our Customer Service Centers or by calling 1-888-AUTO-TOLL (1-888-288-6865).
What if I am issued a new credit card?
To update your credit card information Login to your account and go to Add/Update Credit Card or visit one of our Customer Service Centers or by calling 1-888-AUTO-TOLL (1-888-288-6865).
Do I have to set up a separate account for every car I own?
No, each vehicle should be listed on your application. You may interchange your tag among your vehicles, provided they are the same class, or you may obtain a tag for each vehicle. You may have more than one tag for each account, with a maximum of four tags per private account.
Must I fund the account with $25 per car?
For credit card, cash and check customers, the initial prepaid toll amount of $25 applies to an entire account, which can include up to four vehicles.
What if I lose the credit card that funds my E-ZPass account?
First, call your credit card company to report the loss or theft. Then call the Customer Service Center at 1-888-AUTO-TOLL (1-888-288-6865) and report the loss or visit one of our Customer Service Centers. Another method of payment will be required until your new card is issued
I need receipts for business. Will I still get them in the E-ZPass lanes?
Your account information is available to you via the website. Refer to your statement for the amount, date, time and location of each toll transaction. Although a separate receipt is not available for E-ZPass transactions, you may print the transaction detail.
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