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Tag Swap FAQs
What is Tag Swap?
A Tag Swap is a proactive replacement of selected tags, which have been identified by us as nearing the end of their useful lives, before they cause our customers to experience a problem as they travel through E-ZPass lanes. During this time, customers who have these tags assigned to their accounts will be issued replacements for these tags. Prior to the mailing of the new tags in a replacement tag kit, a letter or email will be sent to customers as notification that their replacement tags are scheduled to be shipped. The replacement tag kit will contain a letter listing the tag(s) to be returned, instructions for returning the tags, the replacement tag(s) with Dual-Lock to affix the tag to the windshield, anti-static no read bag(s), a postage paid label and return envelope to be used for returning the old requested tag(s) back to the New Jersey E-ZPass Customer Service Center.
How will I know if and when my tag will be replaced?
A letter or email will be sent to each customer whose tag has been identified for replacement; be sure to check your incoming emails if you have an email address associated with your NJ E-ZPass account. This notice will be sent approximately 10 days before the replacement tag kits are sent out. This letter or email will provide a brief overview of what the customer is expected to do when the replacement tag kit is received from the New Jersey E-ZPass Customer Service Center.
Will all of the tags on my account be swapped?
No, only the tags that have been identified by us on your account will be swapped. This information will be mailed to you and will include the serial number(s) of the tag(s) to be swapped.
The E-ZPass tag identified for replacement has a crack in it. Should I return the tag, even if it is damaged? Will I be charged for the damaged tag?
Please return the tag in the postage paid envelope, as requested. Damaged tags selected for swap and returned to the New Jersey E-ZPass Customer Service Center will not be charged to your E-ZPass account.
My daughter/son is away at school and I am unable to get the old tag back within the 30 days required. I will send the tag back as soon as he/she returns it to me. Will I still be charged the tag fee?
These tag(s) will be made invalid for use in E-ZPass lanes after the 30-day period and if they continue to be used will trigger a violation and make the owner of record of the vehicle responsible for paying the toll and any applicable administrative fees. Failure to return the tag within this timeframe may result in your account being charged the fee so you should ensure the tag is returned.
Can I still use the prepaid envelope to return my tag after 30 days? I canít get the tag back before that time.
The prepaid envelope can still be used beyond the 30-day period. Please return the tag in the prepaid envelope as quickly as possible. However, the tag(s) will be made invalid for use in E-ZPass lanes after the 30-day period; continued use of the tag(s) after that point will trigger a violation and make the owner of record of the vehicle responsible for paying the toll and any applicable administrative fees.
I lost the prepaid return envelope that was sent to me. Where do I send the tag back?
You may mail the tag(s) in an appropriate sized envelope to the following address:
New Jersey E-ZPass Customer Service Center
PO Box 52014
Newark, NJ 07101-8214
I lost the prepaid return envelope that was sent to me. When I mail the tags back and pay for the postage, could I get a refund?
No, E-ZPass is unable to reimburse for postage that you incur due to losing or misplacing the prepaid envelope.
I live near a Customer Service Walk-in Center. Could I return the old tag there, instead of mailing it back?
No, the E-ZPass Customer Service Center has a process designed to track all tags that should be returned. For this reason, we ask that all tags be mailed back to us in the prepaid envelope that was sent to you.
My tag is associated with a discount plan. If it is swapped, will the discount plan be added to the new tag?
If your discount plan is an account-specific discount plan, which affects all tags on the account, then your tags could be selected for swap and new tags will include the associated plan. If any discount plan or plans on your account are associated directly to a specific tag in your account then none of the tags in your account will be swapped at this time. Those customers with accounts that have discount plans associated with specific tags will receive notification in the future as to when their tag(s) will be swapped.
Will my tag be ready to use when I receive it?
Yes, all tags mailed to customers will be ready for use.
I have another tag that I received at the same time, but itís not on the letter to be replaced. Can I mail it back at this time for replacement?
No, please only mail the tag(s) identified in the letter. If you feel we missed exchanging a tag, please contact the NJ E-ZPass Customer Service Center at 888-AUTO TOLL (888-288-6865).
Will tags from my business account be swapped at this time?
No, tags associated with business accounts will not be swapped at this time. Once the swap of tags on business accounts begins, those customers will be advised of the details of the business account tag swap.
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